Blog

Last updated: March 9, 2021

Riverview Animal Hospital is committed to doing everything possible to combat the COVID-19 (coronavirus) outbreak.

As part of this commitment, effective immediately, Riverview Animal Hospital will be instituting the following precautionary protocol to minimize the risk of COVID-19 transmission.

SAFETY MEASURES TO KEEP EVERYONE SAFE

• Our doors are unlocked but we ask that you call us at 506.387.4015 upon your arrival so we can ensure social distancing in our waiting room.
• We are allowing only one client per pet appointment.
• Face masks are required to enter the hospital.
• Hands must be sanitized upon entry.

EMERGENCY CASES

- If possible, please call us at 506.387.4015 to let us know you are on the way so that we can be prepared to meet you upon your arrival at the hospital.

- When you arrive, please stay in your vehicle in our parking lot and call 506.387.4015, and we'll provide further instructions.

- If you do not have a phone or your pet's emergency is immediately life-threatening, please come to the front door and ring the bell.

WE ARE CHANGING OUR EMERGENCY SYSTEM INTO A TRUE TRIAGE-BASED SYSTEM

We will no longer have suggested appointment times for urgent care situations.

• Please continue to call ahead to let us know that your pet is having an emergency and that you are on your way.
• For our emergency hospital - evenings and weekends will be walk in only. Your pet will be triaged by a Veterinary technician, who will determine the level of care that is needed for your pet. Critical patients will be our top priority, and will be seen first.
• This will increase wait times for patients that are triaged as non-urgent.

Thank you in advance for your understanding.

NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.