FAQs About Our Change in Services

Frequently Asked Questions About our Change in Services

With the increase in pet ownership over the past two years, our team has worked tirelessly to serve our community and the patients that need our care. As the only hospital in the area that incorporates Emergency Medicine, Critical Care, Referral Services and General Practice, we see a large number of patients on a daily basis. While we have attempted to balance the demands of General Practice and Emergency care throughout the pandemic, we realize that it has become increasingly difficult to provide the exceptional service that we expect for our clients and that you expect from us.

Becoming an Emergency & Referral-Only Hospital

To ensure we continue to provide the high level of service our community expects, we have made the difficult decision to close our General Practice so our team can focus exclusively on treating and caring for pets requiring emergency and referral services. As we continue to provide emergency and referral services for New Brunswick, please know we are always here when your pet needs us the most, 24 hours a day, 7 days a week. As of August 1, 2022, our hospital will only be accepting emergencies and referrals.

Transitioning to Another Primary Care Hospital

We will work with you as you transition to one of the excellent veterinary hospitals in the greater Moncton area. (Scroll down to #9 below to see our list of recommendations.)

Your Questions Answered

We know you have questions regarding these changes and we hope the information below helps provide answers.

SERVICES & APPOINTMENTS

As of Monday, August 1, 2022  at 8 am, we will be operating as an emergency and referral-only hospital.

The following services were offered by our family practice which we will no longer be offering.

  • Spays and neuters
  • Vaccinations
  • Regular preventative exams
  • Microchipping
  • Preventative dental care

The team at Riverview is not changing. We are simply refocusing all of our attention on emergency medicine and critical care. 

If you have a scheduled appointment between June 1 and August 1, 2022, please come to the hospital as you usually would for your appointment. If you are unable to make a scheduled appointment, please ensure you give us 24 hours’ notice.

If you have an appointment that falls after August 1, 2022, please reach out to one of the many hospitals in the Greater Moncton Area to book an appointment at your new hospital.

It is our goal to ensure puppies/kittens that have started their vaccine series with us, as well as patients due for annual wellness exams in June and July are able to get an appointment with our team. Should your pet’s wellness exam fall outside of this date range, we will ask you to transition to your new hospital.

Yes, you are still able to book an appointment for end-of-life care/arrangements through our emergency department.

Similar to the human emergency system, once you have been seen in our emergency department, your pet’s medical records will be sent back to your primary care provider. Please book your recheck appointment as soon as you leave our hospital to ensure there is an opening at your new hospital. If you were at our hospital for an orthopedic procedure, recheck appointments will be scheduled at 2 weeks and 6 weeks post-surgery. Behaviour rechecks will continue as scheduled.

There are so many amazing veterinary hospitals in our area that are here to help.

The hospitals listed above will have the ability to access your pet’s medical records. If you choose to go elsewhere, we can forward the medical records to your new hospital. Please give us a call at 506-387-4015 and we will ensure this is done immediately.

The hospitals listed above will have access to your pet’s medical records to ensure a smooth transition for you and your pet. Should another hospital be your choice, we are more than happy to forward the records to your new hospital. Just give us a call at 506-387-4015.

There are many wonderful veterinary hospitals in the Greater Moncton Area for you to transition your pet for their preventative health care. There is no processing fee on our end to transfer files to your new health care facility.

Yes, all animal hospitals have exam fees to see a veterinarian.

We are always here if you need us. Similar to human emergency departments, your pet will be triaged by our team when they arrive and will be placed in order of urgency to be seen. Please be aware that if your pet is not in critical condition, there may be longer wait times to be seen.

PRESCRIPTIONS 

Your pet’s chronic prescriptions will be active at Riverview Animal Hospital as long as there are refills on the prescription. If your pet needs refills on one-time prescriptions, like antibiotics, they will need to be seen by their new veterinary health care team.

If your pet has refills on the prescriptions at Riverview Animal Hospital, we are able to fill them here until you transition to your new primary care hospital.

We will honour flea and tick medication refills for up to 1 year from your pet’s last patient visit.

STORE: IN-HOSPITAL & ONLINE

Yes, we will continue to sell food, treats and other over-the-counter items through our in-hospital store. If you have been purchasing your pet’s food with us, you can continue to do so and pick it up at our hospital.

Riverview Animal Hospital will continue to provide myVETstore services for you to continue picking up your pet’s food. Should you choose a hospital that has an online store option, you may want to transition your account to their online store.

Thank you for your continued support and loyalty over the past 50 years.  With this transition, you can rest assured knowing we are here when you need us – 24 hours a day, 7 days a week.

Riverview Animal Hospital

Contact

506-387-4015

Fax: 506-387-7656

Address

550 Pine Glen Road
Riverview, New Brunswick
E1B 4X2

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Hours of Operation

This location is open 24 hours a day, 7 days a week.