We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Emergency Hospital Open 24 Hours a Day

Parasite Prevention

While keeping our clients and teams protected

The arrival of warmer weather means the arrival of ticks, fleas and/or heartworm. To help your furry family member remain free of these unwelcome guests, let’s get them protected!

Although our community is faced with an unprecedented situation, our team at Riverview Animal Hospital has taken additional measures to protect you and our team while providing the necessary care and prevention treatment for your pet.

We are offering a new Parasite Prevention Plan for Pets – a plan designed to provide your pet with parasite prevention while practicing physical distancing during these challenging times.

Check out which of these three options is best for you and your pet. If you are unsure, call or email us and we can discuss which solution is best.

Option 1: Prevention Medication Pick Up or Home Delivery

When to pick this option: “My pet is healthy and I want to ensure it stays that way.”

This option is best for: Clients whose pets have visited our hospital in the last 12 months.

  1. Call or email us to provide updates or changes to your pet’s health.
  2. Decide on the best method to receive the medication – home delivery or hospital pick up*.
  3. Receive or pick up medication for your pet. Instructions will be provided on how you can administer the medication.

*For home delivery, shipping charges will apply.

All pick ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us so we can bring the medication to you.

Option 2: Prevention Medication with a Telemedicine Check-Up

When to pick this option: “My pet is generally healthy, but I have a few concerns.”

This option is best for: Clients whose pet would benefit from a virtual check-up with a veterinarian, or if your pet has not been to our hospital in over 12 months.

  1. Click on the “Online Consultation” button. Follow the steps to create an account or to log in
  2. Book a consultation via phone or video
  3. The veterinarian will connect with you to discuss your pet’s health. You will receive a prescription for seasonal medication to be picked up or shipped directly to your home*. The doctor will also discuss any additional recommendations related to your pet’s health (including a contactless visit if necessary).
  4. Receive or pick up medication for your pet. Instructions will be provided on how you can administer the medication.

*For home delivery, shipping charges will apply.

All pick-ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us so we can bring the medication to you.

Option 3: Prevention Medication with Contactless Hospital Visit

When to pick this option: “My pet has health challenges.”

This option is best for: Clients whose pet is on regular medication, has existing conditions (weight loss, chronic issues, or medications), and/or has had a noticeable change in health, and may require an examination from our veterinarian.

  1. Call or email us to discuss your pet’s health and to book an appointment.
  2. When you arrive, remain in your vehicle and call us. We will provide directions on a contactless method to transfer your pet to us for their visit. Only your pet enters the hospital while you remain in your vehicle.
  3. The veterinarian will connect with you via phone or video during or post-exam. The doctor will discuss any additional testing that is recommended based on diagnosis.
  4. One of our staff members will bring the seasonal prevention medication (and any other medication) to you outside the hospital along with your pet.
  5. We will discuss treatment and take payment over the phone (or bring the credit and debit card machine to you, where applicable).

For your parasite prevention inquiries, please send us an email at info@riverviewah.ca, or call us at 506.387.4015Due to higher than normal call volume, we may not be able to answer the phone right away. Please leave us a message or send us an email and we will get back to you as soon as possible.

Our regular methods may have changed, but our goal remains the same – to ensure our furry friends continue to stay healthy and protected so you can enjoy their snuggles all year long.

For regular updates on our hours and visit protocols, please follow us on Facebook.

Sincerely,
Your dedicated team at Riverview Animal Hospital

Our 3 year old Shih Tzu Charlie needed emergency surgery. After the surgery was over, Dr. Penny M called and put…

Kelli Lawrence

We went there to get my male 7 month old kitten fixed without spending a fortune. The receptionist was very…

Joey Stephens

I absolutely love this place. You make an appointment, but they also do a quick triage to make sure your…

Lor H.

Great service. They really care about the animals

K Ward

Absolutely the best vets, hands down. They really care about your pets........just excellent.

Mercy Grace Macleod

Riverview Animal Hospital is committed to doing everything possible to combat the COVID-19 (coronavirus) outbreak.

As part of this commitment, effective immediately, Riverview Animal Hospital will be instituting the following precautionary protocol to minimize the risk of COVID-19 transmission.

For the safety of yourself, our staff, and the community, clients will not be allowed to enter the building. We have initiated a Closed-Door Policy, we have locked our front doors. Please call 506.387.4015 when you arrive for your appointment. We will meet you outside to get your pet. The exam will take place in our hospital with your scheduled Doctor with communication via telephone. In addition, we are limiting pet food purchases to 2 bags/cases per order. You can also place an order through our Online Store by visiting our website.

Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

EMERGENCY CASES

- If possible, please call us at 506.387.4015 to let us know you are on the way so that we can be prepared to meet you upon your arrival at the hospital.

- When you arrive, please stay in your vehicle in our parking lot and call 506.387.4015 , and we'll come to you.

- If you do not have a phone or your pet's emergency is immediately life-threatening, please come to the front door and ring the bell.

Thank you in advance for your understanding.