We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Emergency Hospital Open 24 Hours a Day

Privacy Policy

Privacy Policy for Riverview Animal Hospital

Privacy of personal information is an important principle to the Riverview Animal Hospital. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle information. This document describes our privacy policies.

What is Personal Information?

Personal information is information about an identifiable individual. Personal information includes information that relates to the person’s characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.

What Information is Protected?

Riverview Animal Hospital is responsible for protecting any of your personal information that it has in its possession. This includes all personal information collected for or submitted to a third party to which you have consented (example – laboratory samples).

Collecting and Using Your Personal Information

We collect and use your personal information to:

Verify your identity
Comply with federal, provincial, local law and by-law requirements
Bill goods and services
Collect unpaid accounts
Send out health care reminders
Make referrals to veterinary specialists and/or laboratories
Verify information with grooming or boarding facilities
Your personal information may be collected, used or disclosed for any of the purposes identified above. If your personal information is not required for one of these purposes, we will not use or disclose it without your prior consent.

How Do We Gather Your Personal Information?

From you when you become a client at our clinic
From reporting agencies (i.e. local humane societies, public health authorities)
Your Consent

We require your consent before we may collect, use or disclose any of your personal information, except under special circumstances, including police and/or cruelty investigations or other situations permitted by law.

How Do You Provide Us with Your Consent?

Your signature, as provided on a specific “Consent” document
Your written, verbal, or implied consent obtained during an appointment
Your consent as provided by persons authorized by you to make decisions on your behalf
Accuracy

Riverview Animal Hospital will make every reasonable effort to ensure that the personal information collected will be as accurate, complete and as up-to-date as possible for the purposes for which the information is to be used.

Safeguards

Riverview Animal Hospital shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.

Riverview Animal Hospital shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.

Riverview Animal Hospital shall require that third parties to whom personal information is disclosed have committed to an appropriate level of security (which may include execution of a confidentiality covenant) in protection of such information.

On the disposal or destruction of personal information, Riverview Animal Hospital shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of this personal information.

Transparency

Riverview Animal Hospital will make specific information about our privacy policies and procedures available to any interested individual. Riverview Animal Hospital will facilitate access to its personal information policies and procedures, including the identity of our Privacy Officer. Riverview Animal Hospital will also ensure that individuals are able to gain access to their own personal information.

Individual Access to Personal Information

An individual providing personal information to Riverview Animal Hospital will be informed of our personal information policy. This individual can access the information in order to ensure its accuracy and completeness, and shall be permitted to have it amended if it is inaccurate or incomplete.

Riverview Animal Hospital will respond promptly to any request made by an individual to access his or her personal information.

Riverview Animal Hospital will maintain a full record of all third parties to whom personal information has been disclosed, and will make this record available to an individual whose personal information has been so disclosed.

Questions and Concerns Regarding Compliance with this Policy

An individual providing personal information to Riverview Animal Hospital may address any questions, concerns or complaints to the Privacy Officer. Riverview Animal Hospital will establish a procedure for processing any complaint about this personal information policy to ensure that all complaints are dealt with in an objective, fair and effective manner.

Privacy Officer Contact Information

Attn: Privacy Officer
Riverview Animal Hospital
550 Pine Glen Rd
Riverview, NB
E1B 4X2

Phone: 506 387 4015
Fax: 506 387 7656

We went there to get my male 7 month old kitten fixed without spending a fortune. The receptionist was very…

Joey Stephens

I absolutely love this place. You make an appointment, but they also do a quick triage to make sure your…

Lor H.

Absolutely the best vets, hands down. They really care about your pets........just excellent.

Mercy Grace Macleod

Great service. They really care about the animals

K Ward

Excellent staff, and the vets are thorough and truly care about your pets. The staff and doctors also respect your…

K C

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Riverview Animal Hospital is committed to doing everything possible to combat the COVID-19 (coronavirus) outbreak.

As part of this commitment, effective immediately, Riverview Animal Hospital will be instituting the following precautionary protocol to minimize the risk of COVID-19 transmission.

For the safety of yourself, our staff, and the community, clients will not be allowed to enter the building. We have initiated a Closed-Door Policy, we have locked our front doors. Please call 506.387.4015 when you arrive for your appointment. We will meet you outside to get your pet. The exam will take place in our hospital with your scheduled Doctor with communication via telephone. In addition, we are limiting pet food purchases to 2 bags/cases per order. You can also place an order through our Online Store by visiting our website.

Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

EMERGENCY CASES

- If possible, please call us at 506.387.4015 to let us know you are on the way so that we can be prepared to meet you upon your arrival at the hospital.

- When you arrive, please stay in your vehicle in our parking lot and call 506.387.4015 , and we'll come to you.

- If you do not have a phone or your pet's emergency is immediately life-threatening, please come to the front door and ring the bell.

Thank you in advance for your understanding.